Unparalleled HRIS Support

“The best feature, by far, is that we have a reliable, knowledgeable and friendly support staff available to us at all times.”
~Flad Affiliated Corporation

Quite simply, we provide unparalleled support services to our HRIS clients. Our support specialists are experts in the iVantage^® HRIS and are experts in HR—many of them come from a background in HR. They’re the most knowledgeable, friendliest support team in the HR software industry.

At Spectrum, we take great pride in our HR software support. By empowering you to more effectively and efficiently operate your HR system, we help fulfill our mission to create client enthusiasm for our HRIS and our company.

Support in Many Ways

Our product support team is available by e–mail or phone during regular business hours to give you the help you need. Our team members will guide you through specific areas of iVantage and address any inquiries you have. We answer over 75 percent of clients’ calls live and get back to the others within two to four hours.

We also give you 24/7 web access to Clients’ Corner with—

• A robust searchable knowledgebase
• Archived webcasts
• Training courses and schedules
• Service–pack and hot–fix downloads
• Tips and tricks
• Current product documentation